Sales & Customer Service Associate
Jacksonville
Sales & Customer Service Associate
Full Time • Jacksonville
Benefits:
- 401(k)
- Dental insurance
- Donation matching
- Paid time off
Job Title: Sales/Customer Service Associate
Company: L & J Diesel Service
Location: Jacksonville, Fl
Employment Type: Full-Time
Location: Jacksonville, Fl
Employment Type: Full-Time
About Us:
L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.
L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.
Position Overview:
As a Sales/Customer Service Associate, you will be the face, and voice of our company, ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry. Candidates with previous experience at auto parts dealers such as Napa, AutoZone, Advanced Auto, and O’Reilly are highly encouraged to apply.
As a Sales/Customer Service Associate, you will be the face, and voice of our company, ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry. Candidates with previous experience at auto parts dealers such as Napa, AutoZone, Advanced Auto, and O’Reilly are highly encouraged to apply.
Key Responsibilities:
- Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
- Assist customers in finding the correct part for their needs using our internal systems
- Approve customer orders and ensure they are forwarded to the shipping department for processing
- Maintain accurate customer records
- Assist with managing customer warranty claims and communications
- Address and resolve customer complaints and inquiries efficiently and professionally
- Collaborate with the sales team to meet and exceed sales targets
- Perform other duties as assigned to ensure smooth operations
Qualifications:
- Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone), or a general understanding of auto parts and core parts is a plus
- Communication: Excellent written and oral communication skills
- Technical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google Drive
- Adaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environment
- Problem-Solving: Resourceful and able to resolve customer concerns effectively
- Attention to Detail: Strong organizational skills and attention to detail, especially when processing and checking order forms
- Attitude: Open-minded, team-oriented, and flexible with a positive attitude
What We Offer:
- Competitive salary
- Comprehensive benefits package (health, dental, vision, 401k, PTO)
- Opportunities for career growth and professional development
- A supportive and collaborative team environment
Compensation: $14.00 - $21.00 per hour
About Us
Since 1968, L & J Diesel Service, Inc. has steadily grown in size, customer base and diversity. Our reputation is wide spread as an innovative company of dedicated professionals who can be relied upon for superior craftsmanship, quality product lines and responsive service.
L & J Diesel Service, Inc. began in Miami with one employee, the founder Luis M. Cueto, and only one test stand. The company moved to Jacksonville in 1974 and grew rapidly, relocating in 2014 to a new specially designed and fully equipped facility.
Our growth and diversity is continuing with many employees and more than 10 test stands including a high tech computerized 100 hp EPS 815 Bosch calibration test stand for the most powerful and accurate testing available anywhere.
Today, L & J Diesel Service, Inc. is the largest, most diverse, and complete independent diesel engine parts shop of its kind in the southeast.
Mission Statement
Our Mission is to continue to provide our customers with competitively valued, quality products and service, at a level of excellence which establishes the standard for our industry.
This will be accomplished by being sensitive to changing customer and market needs, and positively responding to these changes with innovative approaches developed by involved employee/owners.
Philosophy
Our Philosophy is that we are all important members of a team of employees/owners that will, by utilizing our individual strengths in a cooperative group effort, achieve our Mission and Purpose.
We encourage a climate of open communications for sharing of ideas, and in so doing, provide opportunities for individual growth, increased responsibility, and personal satisfaction.
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